Refunds and Returns
With your receipt
We will offer you a full refund or exchange where:
- The product is faulty or not of merchantable quality, or
- The product is not fit for the purpose, or
- The product does not match the sample or description.
In most cases, Wallington’s WRG will gladly accept a returned product where you have changed your mind, provided the product is in a resaleable condition and returned within 30 days of purchase.
Goods returned for credit or exchange at management’s discretion may incur a restocking fee equal to 10% of the invoiced price of the goods. Product returned after 30 days, can at management’s discretion, incur an increased restocking fee of up to 25% of the invoiced price of the goods. All non-stocked specially ordered products are non-refundable. A restocking fee will not be charged on items deemed defective. Wallington’s WRG will not accept freight costs on returns unless supplied in error or the product is deemed defective.
If your product falls into one of the above categories, you can return your product to us; however we recommend you contact us prior to returning to us, simply because in most instances we can assist you in resolving any technical difficulties immediately.
For warranty claims, Wallington’s WRG will send the product to the manufacturer’s service agent for assessment. Where the product is determined faulty, of unmerchantable quality or unfit for purpose we will provide you with a refund or repair.
If the product is opened or used but is faulty, unfit for the purpose, of unmerchantable quality or does not match the sample or description, we will offer you a refund or exchange.
Without your receipt
If the product is opened or used but is faulty, of unmerchantable or unfit for the purpose or does not match the sample or description we may offer an exchange for an identical product or refund the purchase price. The lowest selling purchase price will be offered plus a 10% restocking fee will be applicable.
Please keep your receipt for easier returns. For any return without a receipt alternative proof of purchase records will be investigated. If no proof can be found that the product was purchased from Wallington’s WRG no exchange or refund will be offered. Refund eligibility will be at the stores discretion.
Online Order Returns
If you wish to make a return, please visit our returns portal by clicking on the button below.