Delivery Information

EXPECTED DELIVERY DELAYS

Due to current restrictions, some deliveries may take a little longer than usual to arrive.

We are doing everything we can to get your order to you as quickly and as safely as possible. We appreciate your understanding.

If you need any assistance, please let us know.

Delivery Information

COVID-19 Update

We have introduced contact-free delivery, for the safety of you and our drivers. To avoid any unnecessary contact, we'll leave your order in a place specified by you. We are cleaning all our work areas multiple times a day, high-touch areas are cleaned hourly.

 

FAQ - Standard Deliveries

Where do you deliver to?

We distinguish between two delivery types: Store orders and bulk landscape orders. 

Store Orders

These orders include all products from our store, including stock feed. We can deliver these products on the Bellarine Peninsula. The delivery area has the following boundaries: Bellarine Peninsula to Moolap (Boundary Rd), Grovedale (Reserve Rd south to Surfcoast Hwy), Armstrong Creek (to Lower Duneed Rd) and Barwon Heads (Blue Stone School Rd).

Landscape Deliveries

Wallington’s WRG provides delivery of bulk landscape supplies in Geelong and district seven days a week. We deliver our bulk landscape supplies for a minimum quantity of one cublic metre or more. We deliver to Geelong including Lara, Waurn Ponds, Torquay and down the Surf Coast. Weekend & Public Holiday surcharges apply.

 

How long does it take for my order to be delivered?

At Wallington's WRG, we take pride in providing a fast turnaround for your order. At the moment we are offering three different delivery options and Click & Collect.

Australia Post

If you have selected Australia Post as delivery option, your order will be dispatched on the following business day (Mon-Fri). Please keep in mind, that we do not have any influence on the delivery times of Australia Post. Due to COVID-19 restrictions, delivery times can take up to 14 days as Australia Post deals with the increase in parcel volumes. Please see the Australia Post website for the latest updates.

Local Delivery

If you have selected the local delivery option, we aim to get the product delivered to you the following business day. Sometimes, we might deliver on the same day if your order is en-route. We are currently delivering from Monday to Friday for store orders. Our delivery fee is $9.95 for all orders from eligible postcodes, temporary promotions might apply. All stockfeed deliveries will now be included under this option. This pricing does not include bulk landscape supplies. PLUS Members will receive free delivery on any orders over $75 in value that do not include bulk items.

Landscape Delivery

Wallington’s WRG provides delivery in Geelong and district seven days a week. We deliver our bulk landscape supplies. We will deliver any of our bulk supplies for quantities of one cubic metre or more, please get in touch with us to discuss your delivery options and prices, as these vary depending on the order volume, truck availability and order day.

Do you deliver on public holidays?

Our store is open on most of the public holidays. To avoid disappointment, it is best to plan and order ahead, especially during busy periods such as Christmas, New Year and Easter. Our Landscape team does deliver on most days, they will call you and confirm the delivery date and time after you have placed the order.

How much are your delivery charges?

Store Orders

Our delivery fee is $9.95 for all orders under 20kgs, an additional $10 will be charged for each additional 20kgs of weight, temporary promotions might apply to shipping rates. Remote areas will incur an additional $10 flat rate fee.

Note: All PLUS members receive free shipping on orders over $75.

Please note: We are not able to ship order weight's over 40 KG to outside of Victoria on our website. If you need to order more that this amount please contact us for a quote.

Landscape Deliveries

The prices for landscape delieveries depend on your location and the size of truck we require to transport. Weekend & Public Holiday surcharges apply. Please contact us for a quote.

 

Do I need to be home to receive my delivery?

No, we have given our couriers authority to leave your order in your designated place, so you don't need to be there when we deliver. We are taking a photo as proof of delivery.

Do you ship or deliver outside of Australia?

We have shipped into New Zealand, USA, Mexico and most countries in Europe. At the moment, we do not ship outside of Australia, but if you wish an order to be shipped to one of these countries, please contact us.

If we decide that we can ship to your destination country, you take full responsiblity to clearing customs, paying taxes or duties. You take full responsibility that you are allowed to purchase and own this product and that this does not violate any local laws or regulations.

Please note, we will not pay for returns. If you or customs decline the delivery, we will not refund any postage fees.

If you have any questions or issues with your delivery, please contact us.