By using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you:
You are solely responsible for any loss caused by use of your Gift Card by you or any other person, including any use not approved or contemplated by you.
Purchases with your Gift Card
Transactions are authorised by you by:
a. Presenting your Gift Card, or allowing an operator or other person to do so, at an electronic point of sale terminal,
b. giving Wallington’s WRG details of the Gift Card and authorising the transaction in some other way approved by Wallington’s WRG.
When you authorise a transaction you are confirming that the transaction correctly represents the purchase price of the goods or services obtained, and you are agreeing to pay the amount of that transaction by the reduction of the remaining card value.
Purchases exceeding the Gift Card value
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
No cash advances
You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Limit on promotional purchases
You cannot redeem your Gift Card for products that are on sale or during store promotions. If you do wish to purchase a sale item with your Gift Card, you will pay the standard retail price.
Validity and expiry of Gift Cards
Your Gift Card will be valid for use until the Expiry Date listed on your gift card. Any Remaining Card Value that remains on a Gift Card after the Expiry Date will not be available for use. The expiry date is three years after the date of issue.
Lost or stolen Gift Cards
Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.
Faulty or damaged Gift Cards
A Gift Card will only be reissued if it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Wallington’s WRG.
Exchanging items purchased with a Gift Card
Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to the exchange and returns policy of Wallington's WRG, if seeking a refund, no cash will be given. Wallington's WRG will reload the Gift Card wth the refundable value. In the event that the Gift Card is not accessible or has been destroyed, Wallington's WRG will issue a new Gift Card with the refundable value.
Transaction history is not recorded by Wallingtons WRG, therefore a receipt must be produced for all exchanges or refunds.
Your Gift Card, your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by Wallington's WRG or by any of our employees
- To add or remove goods or services which may be purchased with the Gift Card;
- for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
- to comply with any contract, law, regulation or statute or order or judgement of any court, tribunal or other body having competent jurisdiction; or
- where we, acting reasonably, consider that it will not be to your detriment.
Errors and complaints
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 03 5250 2056. Any complaints about goods or services purchased with a Gift Card must be resolved directly with Wallington’s WRG.