Terms & Conditions of Wallington's Gift Cards 

Agreeing to these Terms of Use

By using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you:

agree to be bound by these Terms of Use; warrant to us that you will comply with these Terms of Use and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers; and acknowledge that you have read and understood our Privacy Policy

You are solely responsible for any loss caused by the use of your Gift Card by you or any other person, including any use not approved or contemplated by you.

Purchases with your Gift Card

Transactions are authorised by you by:

a. Presenting your Gift Card, or allowing an operator or other person to do so, at an electronic point of sale terminal,

b. giving Wallington’s WRG details of the Gift Card and authorising the transaction in some other way approved by Wallington’s WRG.

When you authorise a transaction you are confirming that the transaction correctly represents the purchase price of the goods or services obtained, and you are agreeing to pay the amount of that transaction by the reduction of the remaining card value.

Purchases exceeding the Gift Card value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

No cash advances

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Limit on promotional purchases

You cannot redeem your Gift Card for products that are on sale or during store promotions. If you do wish to purchase a sale item with your Gift Card, you will pay the standard retail price.

Validity and expiry of Gift Cards

Your Gift Card will be valid for use until the Expiry Date listed on your gift card. Any Remaining Card Value that remains on a Gift Card after the Expiry Date will not be available for use. The expiry date is three years after the date of issue.

Lost or stolen Gift Cards

Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.

Faulty or damaged Gift Cards

A Gift Card will only be reissued if it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Wallington’s WRG.

Exchanging items purchased with a Gift Card

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to the exchange and returns policy of Wallington's WRG, if seeking a refund, no cash will be given. Wallington's WRG will reload the Gift Card wth the refundable value. In the event that the Gift Card is not accessible or has been destroyed, Wallington's WRG will issue a new Gift Card with the refundable value.

Transaction history is not recorded by Wallington's WRG, therefore a receipt must be produced for all exchanges or refunds.

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by Wallington's WRG or by any of our employees

Changes to Terms of Use

We reserve the right to change any of these Terms of Use at any time where the change is required:

a. To add or remove goods or services which may be purchased with the Gift Card;

b. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

c. to comply with any contract, law, regulation or statute or order or judgement of any court, tribunal or other body having competent jurisdiction; or where we, acting reasonably, consider that it will not be to your detriment.

Changes to these Terms of Use will be available on the Website.


Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access online at Privacy Policy, please call 03 5250 2056 for a copy. It is important that you carefully read and understand the Privacy Policy.

Errors and complaints

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 03 5250 2056. Any complaints about goods or services purchased with a Gift Card must be resolved directly with Wallington’s WRG.

Force majeure

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

Applicable law

These Terms of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.